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1. Who is Ricoh Americas Corporation?
2. Why did Penn State choose Ricoh?
3. How do I order new equipment?
4. Who are my Ricoh contacts?
5. How do I order supplies?
6. How do I submit meter reads?
7. How do I request service?
8. What processes will Ricoh use to evaluate my location's needs?
9. What about my existing fleet?

1. Who is Ricoh Americas Corporation?  (top)
Ricoh integrates document management technology, software and services to deliver tailored, high-value solutions, implemented and supported by our team of services professionals. Ricoh a global technology innovator provides end-to-end solutions and one of the industry’s broadest portfolios of document management services, including on-site and off-site managed services, technical service and support, and customized workflow design and implementation with the experience of locally based sales and services teams. Ricoh provides end-to-end solutions and one of the industry’s broadest portfolios of document management services, including on-site and off-site managed services, technical service and support, and customized workflow design and implementation.
2. Why did Penn State choose Ricoh?  (top)
Ricoh delivers comprehensive, flexible document management solutions tailored for each organization. Thanks to Ricoh’s cutting-edge research and development, Ricoh offers open architecture products that can be customized and integrated into a customer’s infrastructure. Ricoh’s people offer unmatched document management expertise. Our national sales force is skilled at assessing customer needs. Our consultants are trained to excel in creating and implementing optimal solutions. Ricoh’s locally based technical service professionals provide industry leading customer support.
Further, Ricoh has an operating structure to meet the diverse Penn State University needs nationwide and at a local level. By partnering with Ricoh, Penn State University has the best pricing, highest quality product and best service levels available in the industry.
3. How do I order new equipment?  (top)
Please contact Penn State University's dedicated representative:

Major Account Executive
4. Who are my Ricoh contacts?  (top)
Please refer to the Contact Information page for a comprehensive list of important contacts.
5. How do I order supplies?  (top)
Order Online: Ricoh has made it easy to order supplies for your new equipment by just clicking onto our Contracted Supplies Form. For more information on online supply ordering, please contact your local Ricoh representative.

Call Toll Free: 1-888-456-6457 for convenient supply ordering.
6. How do I submit meter reads?  (top)
For your convenience, you may submit meter reads through our Customer Resource Center. You may also contact your Fleet Manager.
7. How do I request service?  (top)
For service call 1-888-456-6457. For your convenience you may also request service for your Ricoh equipment online through our Customer Resource Center.  If you are not satisfied with the response from Ricoh, please contact:

Major Account Executive
8. What processes will Ricoh use to evaluate my location's needs?  (top)
Ricoh is committed to conduct site-by-site inventory of equipment. In making replacement equipment recommendations, Ricoh utilizes several tools to assess the print needs of individual locations:

Site Equipment Data Survey -S.E.D.S.-Ricoh's access equipment database provides detailed reports on copier, facsimile machines, line, laser and desk jet printers and base-line related costs and volumes associated with each machine when available.

End User Survey Results -One-on-One Focus Interview findings. The results are compiled to assist Ricoh in making preliminary recommendations.
9. What about my existing fleet?  (top)
Leases on existing equipment will be reviewed during the site-by-site equipment inventory and assessment to be conducted by Ricoh. If it is determined that it is more cost effective to trade-in or trade-up equipment, Ricoh will propose new equipment solutions. If it is determined that it is not cost effective, existing leases will be allowed to run their term. Ricoh can provide a sample "Cancellation" letter upon request that can be sent to current vendors as equipment comes off lease. For more information contact your Major Account Executive.
 
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