Through our relationship with Texas DIR, Ricoh is uniquely positioned to help your organization take full advantage of the latest digital technology and process improvement software. Ricoh's comprehensive portfolio and commitment to innovation, security, sustainability, and comprehensive solutions can help address your IT sourcing needs.

This site is designed to provide you with information on Ricoh's products and services available to you under the DIR-CPO-5028 | Texas Department of Information Resources which has been competitively solicited. Ricoh also carries two other DIR contracts.

·         CPO-4435 for MFP’s & MPS https://xnet.ricoh-usa.com/en/txdir

·         CPO-4887 for Cybersecurity Services https://xnet.ricoh-usa.com/en/txdir/cyber

For more information on how to utilize this contract, please contact the Area Manager for State & Local Government below.

Managed services Include:  Desktop Outsourcing and Asset Tracking. Support Service, Service Desk; On -Site MAC; Remote Support; Standard and Ad Hoc Reporting Documentation; Break/Fix/Maintenance; and Unwind/End of Engagement services.

Technology Services Include:  Mobility; HVD; Network Management; Software and Security Services. Please note this contract DOES NOT include Provisioning of Equipment. Contracts may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the state. Resellers are not available for this contract.

Products & Services

This contract offers the following products and services. Please contact the Vendor for the latest information.

• Break/Fix Services
• Computer Operations Services
• Mobile Device Management
• Network Services
• Security Services